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Ixora 20 Universal Laws Of Service Excellence

Have you ever wondered why some organisations excel in service, retain customers and great employees, and earn handsome profits? Well, excellent organisations and their people play by certain rules.
20 Universal Laws of Service Excellence shows how great organisations harness the power of customer focus, service culture, leadership, total marketing and continuous improvement, among other elements, to serve and retain profitable customers.

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Have you ever wondered why some organisations excel in service, retain customers and great employees, and earn handsome profits? Well, excellent organisations and their people play by certain rules.
20 Universal Laws of Service Excellence shows how great organisations harness the power of customer focus, service culture, leadership, total marketing and continuous improvement, among other elements, to serve and retain profitable customers.

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